Effective Date: April 2025
Due to the nature of our products, we do not accept returns or offer refunds once an order has been delivered and confirmed.
We Only Offer Refunds or Replacements If:
- You received the wrong product
- Your product was damaged in transit
- You received expired goods (which should never happen)
To request a refund or exchange, contact us within 24 hours of delivery with:
- Your order number
- A clear photo of the item(s)
- A short explanation of the issue
All products must be unopened and in original condition.
📧 Email: tipsybearwholesalers@gmail.com
 📞 Phone: +254-11-4995180
